Your image is comprised of your appearance, behavior and spoken words. Etiquette training will help you to master the behavior aspect of business encounters and feel confident in your ability to navigate various situations. This way you can concentrate on your meeting, negotiation, sales appointment or speaking engagement and make the most of it. Etiquette training can take place individually or in a group setting. Etiquette instruction will include a discussion of the following topics:

• Making your best first impression
• Dining Etiquette
• Proper Introductions
• Positive and negative body language
• Email, fax and telephone communication
• Gift giving, thank you notes and formal letters
• Effective Networking and Small Talk
• Meeting Etiquette
• American vs. International Protocol
• Overcoming Shyness

Dining etiquette for groups at a restaurant is also available. Various aspects of business and social dining will be explored.